All fingers point to FNB

My previous complaint aimed at RCS but RCS now point fingers to FNB, so my complaint is, why would RCS say that FNB took 3 months before they deducted R5000 from my account after I made a payment into my Makro card on the 13th of September. First thing that does not make sense is, why is there no reflection of this transaction on my Bank Statement. I phoned FNB about 3 months ago because something looked suspicious on my account, and I got assured by the Private Banker, that there is nothing wrong on my account but yet December, R5000 was deducted because of a payment I made to Makro on the 13th of September. I asked for this recording to be played to a manager so that the Private banker who told me there is nothing outstanding or wrong on my account could be attended to, but it never happened and they are all just covering each others asses. That lying private banker should be brought to justice because he obviously does not know what he is doing and I feel it was handled wrong by giving me the wrong info. Nowhere on my account did it show an reserved amount of R5000 but yet December they deducted R5000.