All FICA documents submitted, account blocked

At the beginning of February I received an SMS from the bank indicating that FICA documents had not been received by the bank. I received another SMS saying that if all documents had been submitted I should ignore the SMS. As all documents we had been requested to submit had been submitted, I ignored the SMS.<br> This was followed by blocking of the trust account of the Benjoluk Trust, of which I am the Trustee. I phoned my accountant, who then made contact with the legal firm dealing with the documents on FNB's behalf. She was assured that all documents had been received and that this would be followed by unblocking of the account within 48 hours. This did not happen.<br> As at today's date, this has still not happened. I have made contact through my branch, and was assured that all documents had been received, but the trust account remained blocked. When this was apparent, I followed this up through FNB Commercial's helpdesk. I also laid a formal complaint. <br> Nothing has happened. I have not had contact back from FNB Commercial, nor the bank's CARE centre, nor has my account been unblocked. All necessary documents have been submitted, and it is impossible to resolve this issue. <br>