HVdM
Heloise Van der Merwe

1 reviews | Active since May 2010

20 Aug 2015, 11:11

ALL BUSINESS CARDS CANCELLED

I have had trouble with FNB since moving my client over to them but this has now been the last straw.<br> <br> I app**** on Business Banking for a new card for a new employee, it was easy enough, however when the other staff members tried using their cards again they were suddenly cancelled?<br> <br> I went onto online banking to check and true enough ALL other cards have been cancelled? No where on online banking was I even given the option to cancel cards!!<br> <br> I phoned Business banking, they said it was an online banking issue and was transferred to online banking. Online banking said it was a problem with the cards division and they transferred me again. The cards department said I have to speak to Business banking?<br> <br> How is it possible that this is no one at FNB's problem!!!! Getting sent from one department to the next and no one being able to assist.<br> <br> I have never had such a bad experience with any bank and I want this sorted ASAP as we now suddenly don't have ANY cards available in the company??<br> <br> Just the admin of having to wait for new cards and being available to take delivery of the cards is just ridiculous?<br> <br> FNB, get this fixed!<br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Aug 2015, 12:58
Official
Hello hfourie84,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Business banking who will provide you with feedback.

The reference number is 744456.

Regards
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