All about money but less of customer needs.

I have a funeral cover of 7 years with FNB. I have never claimed before. My policy has lapsed due to incorrect debit order dates. I called the call center to ask if it can be reinstated but the system refused because my policy has lapsed over 3 times. I wrote an email asking them to assess the situation and possibly assist. I have received the response, unfortunately they are declining my request to reinstate. I was advised to start from scratch.

My big issue and pain is that I have been paying for my parents for all these years. Starting from scratch means they will not take my parents anymore, because they are way older and passed the age requirement.

This is sad, where will I go now to insure them at that age? 7 years of payments went to the drain. I have never ever claimed. What happened to customer service. I have been paying about R700 monthly, its all gone with no remorse. Is this really what you stand up for? I'm devastated and very disappointed at this level of service.