alex malele the rude consultat at Fnb housing

Hi my name is lincoln dones. I call fnb housing regarding my payment no showing. I have been paying my account for the last 6 years with no problem of it reflecting . For the month of September 2018 i made a payment of R5200 and they said its not reflecting on there side. I emailed my proof of payment and they still said they dont see it. I spoke to a very rude consultat by the name of alex malele stating his a qualified lawyer and stated i made wrong payments and he knows best and i must not tell him nonsense. I asked to speack to his supervisor or manger and he stated they are no such as he is in control of everything. He was very rude and aggressive towards me. He put me on hold for 45mins hoping my phone will go off. He refused to me speck to his superior . Am disturbed that fnb can employ such people who treat their clients like ****. He refused to give me a refference to the call and he did stat calls are recorded. I hope this matter reaches high management for this to be resolved and action to be taken against the consultant. Your response will be highly appreciated . My email is **********