Airtime Refund No Feedback 4 Months 20 Emails

Hi I was ****** at Gunpoint in November of 2020. They left with my I Phone. The next day as I did a swim swop for my phone the messages started coming through that money is being withdrawn from my account. I phoned my banker and went into the bank to stop the cards. At that stage we managed to block a Capitec payment of R34000 which was refunded in February 2021.

The Airtime to the value of R9000 have still not been refunded. I have send multiple emails to *** and *** to get feedback and all she said is its with a diffident department.

I have asked her and my banker for the other departments details and no one have send it to me.

I am sending follow up mails every week or two and no feedback. I have send close to 20 mails and still no feedback.

It is sad that it has to get to this platform to beg for feedback as this is past 4 months now.