Airtime query
<p> *** that's the reference number for my complaint lodged on the 22nd of May. It's been over 24-48 hours now. I've even called in to check and was advised they would send off the request to your back office to contact MTN. I never received my airtime of R70 I purchased using my cellphone banking. FNB should either refund my R70 back asap. I'm so disappointed at what happened. I recently joined FNB and my experience hasn't rather been one of the best. </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 929461.
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 929461.
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)