KK
Kingsley K

1 reviews | Active since Apr 2015

03 Aug 2015, 11:22

Airtime purchased and not received

Last night I purchased R150 airtime and R155 via FNB online banking. I received confirmations that these amounts have come off my account but they are not reflecting on my airtime/date balance. I've double checked that the purchases went off and that they were for the right cellphone number and network. <br> <br> Purchase references<br> - Data - VODS3KRY1YNC <br> - Airtime - VODSYKRY1YNC<br> <br> I'm not sure how much of this is an issue with FNB vs. Cell C - but I really would like a solution to this as soon as possible - please get back to me with a way forward.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Aug 2015, 11:33
Official
Hello MzansiMaasai,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 734615.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)