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Pumzile M
1 reviews | Active since Jul 2015
07 Aug 2015, 06:50
airtime purchase over charged
I purchased airtime for R89, and I was charged airtime for R989, and only received R75. I was given a long story without a solution. I just want the balance of R689.
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FNB (First National Bank)'s replyOfficial
07 Aug 2015, 09:00Hello Una@amo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private Clients who will provide you with feedback.
The reference number is 737376.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private Clients who will provide you with feedback.
The reference number is 737376.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply07 Aug 2015, 09:00
Official
Hello Una@amo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private Clients who will provide you with feedback.
The reference number is 737376.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private Clients who will provide you with feedback.
The reference number is 737376.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)