airtime not reflecting on account

on the 23rd December I purchased R105 FNB account number: ******1806 R 35.00 23 Dec 2015 VODSHT5T4ZTC & R 70.0023 Dec 2015 VODS91VT4ZTC<br> MY number is ***. I called the customer care ad spoke to Candice Sinnye who claimed the issue was on my network services providers side. She logged the ***. Gave me a 3 days turn around time which I though was ridiculous. I was than transferred to her Team Leader Kabelo Lelope who at the time also escalated another Trouble Ticker (ref : RG ***) with the online Recharge department, who promised me to give me feedback by the 29th 9am. he did call me back however he said, he was going to provide me with feedback by 12h00 on the 29th. since the call from Kabelo Lelope that morning, i have never received any feedback. now I can't keep spending money every day buying airtime to use. I'm losing money every day buying prepaid virtual vouchers. on the 28th I recharged using cell phone banking from Capitec and it went through, so the issue can't be with Cell C.. I demand a refund and my airtime loaded otherwise I will take this up with ICASA. <br>