Airtime No Allocated Correctly
Yesterday morning I recharged with R400.00 on my FNB Connect mobile number, after which I purchased the Unlimited Bundle via die *147# process on my telephone. Subsequently my balances states that I have the acquired minutes and data that the bundle includes, but when trying to make a call I get a voice prompt that states that I have no airtime and that I need to recharge. I need to have this rectified.
Good Day Robert,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Robert,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***