1 reviews | Active since Jan 2013
AIRTIME LOADED AFTER UNSUCCESSFUL PURCHASE
Yesterday 3 February 2018, at 15:31, 15:36, 19:26, i tried buying airtime with my cellphone, it was unsuccessful for 3 times, i tried internet banking as well, it was still unsuccessful. At 5:32 and 5:33, this morning (4 February 2018), (after more than 12 hours) i received a message saying my phone has been loaded with 2x R60 airtimes, which i no longer need. I want fnb to reverse the airtime and put the money back in my account. I have sinced made a plan of airtime. This airtime is too much and is beyond my budget for the month. Please reverse it and credit my account.
Good day mabibo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day mabibo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)