CC
Chantal C

1 reviews | Active since Aug 2014

05 Dec 2017, 09:45

Airtime

I am so disappointed. I was so busy while buying data on my fnb app that I typed in the incorrect number, instead of typing ********** 948, typed ********** 948. I called your call centre and they say no they cannot help. I tried reaching the person, the number does not accept calls, its a data number. This is so wrong especially after me explaining to you'll how desperate I am for data because I work with this phone.

I am so disappointed. Standard bank would of helped somehow. I think I rather go back

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Dec 2017, 10:45
Official

Hello CharneyCoe ,

We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)