1 reviews | Active since Mar 2012
Ain't nobody got time for this!
I was at FNB Adderly Street Branch yesterday to update my permit status and details. I spend 30 minutes in the Que and the lady that helped me said she updated my details.. Fast forward to today, l am trying to link my FNB account with my PayPal profile. Still does not work as it says l need to go into the branch to update my Residency Status.<br> But l already did that yesterday...spend 30 minutes in que, watched as the lady scans my details and credentials through. What else do l need to do ?. For a bank that prides itself as the best in South Africa you do a shoddy job,your human workers are slow & time wasters. One had to watch as they shared one printer at the expense of our time. The bank was empty,but with a long que on the information desk and only two Tellers working on this Desk.Sort yourselves out, be professional,know why you come to work.<br> Anyway, i might not be a permanent resident but l pay the same amount of money for a service as any other person. So l do not see why l should be deprived of enjoying the full benefits of my account. My account needs to be linked to PayPal as soon as possible and please do not ask me to come into the bank because l already did that.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 780616 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 780616 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
