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JS

1 reviews | Active since May 2018

01 Nov 2022, 16:20

AI is taking over

Had a problem purchasing electricity on app kept comming up with a problem and telephone number to contact, well the AI said to go on the Secure Chat via the App. Then once info keyed in and sent I received a messaged that I would be transfered to Digital Support and no 44 in the queue ...end of story and communication waited for 30mins surely they could update how far you are in the queue or did they just go home and that is it..... I wish to goodness there was SOME ONE to talk to. When businesses become too big do they really care about their Clients and Service. We are just a number in the chain. With so many people out of work could they not hire Some One to talk personally on the phone.

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Replies (5)

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Replies (5)

JS

Jenny S's updateReviewer Update

02 Nov 2022, 08:15

I am on secure message chat and Takatso is supposed to be assisting me......nothing sent a message no reply. CAN SOMEONE PLEASE PHONE ME. 7 50 I SENT FIRST MESSAGE 8 06 TAKATSO IS CHATTING TO ME. I RELY ....NOTHING IT IS NOW 8 14

JS

Jenny S's update02 Nov 2022, 08:15

Reviewer Update

I am on secure message chat and Takatso is supposed to be assisting me......nothing sent a message no reply. CAN SOMEONE PLEASE PHONE ME. 7 50 I SENT FIRST MESSAGE 8 06 TAKATSO IS CHATTING TO ME. I RELY ....NOTHING IT IS NOW 8 14

JS

Jenny S's updateReviewer Update

02 Nov 2022, 08:18

8 15 sent another message Nothing no reply .... How can you do this to your Clients ...

JS

Jenny S's update02 Nov 2022, 08:18

Reviewer Update

8 15 sent another message Nothing no reply .... How can you do this to your Clients ...

JS

Jenny S's updateReviewer Update

02 Nov 2022, 08:57

I have been on Your Security Messaging since 7 50 all I receive is We apologies for the chat interruptionetc etc etc it is now 8 52 and still nothing what more. Your wonderful SYTEM IS NOT WORKING JUST MAKING EVERYONE MORE AND MORE FRUSTRATED. PLEASE HONE ME ... STILL BATTLING WITH YOUR SECURE CHAT MESSAGING DEPRT TO NO AVAIL

JS

Jenny S's update02 Nov 2022, 08:57

Reviewer Update

I have been on Your Security Messaging since 7 50 all I receive is We apologies for the chat interruptionetc etc etc it is now 8 52 and still nothing what more. Your wonderful SYTEM IS NOT WORKING JUST MAKING EVERYONE MORE AND MORE FRUSTRATED. PLEASE HONE ME ... STILL BATTLING WITH YOUR SECURE CHAT MESSAGING DEPRT TO NO AVAIL

JS

Jenny S's updateReviewer Update

02 Nov 2022, 09:21

All I get from your Secure Chat is the Standard method of purchasing electricity... why cant I get a proper answer. I have once again been CHAT INTERUPTION is it because Samntha does not u understand what I am asking so I just get cut off ...9 20 and still not sorted ...Hello Can I get SOMEONE TO PHONE ME WHO KNOWS WHAT IS GOING ON

JS

Jenny S's update02 Nov 2022, 09:21

Reviewer Update

All I get from your Secure Chat is the Standard method of purchasing electricity... why cant I get a proper answer. I have once again been CHAT INTERUPTION is it because Samntha does not u understand what I am asking so I just get cut off ...9 20 and still not sorted ...Hello Can I get SOMEONE TO PHONE ME WHO KNOWS WHAT IS GOING ON

JS

Jenny S's updateReviewer Update

02 Nov 2022, 09:30

What a wonderful Bank I finally managed to sort out my problem which took from 1st November to 2nd Nov 2022 . Now how is that for a first class Bank

JS

Jenny S's update02 Nov 2022, 09:30

Reviewer Update

What a wonderful Bank I finally managed to sort out my problem which took from 1st November to 2nd Nov 2022 . Now how is that for a first class Bank