AHHHHH FNB!!!!!

We requested a settlement amount in August from FNB home loans department. Our outstanding amount was about R48 000, we then received an email from a person by the name of Z Swanepoel giving us the amount of R24 000, which was a discount. Great we thought!!!! However, we live in China and are not able to go to a bank and merely settle the amount, which leaves us resorting to using the online platforms.

We had issues paying on the online platforms because it did not offer us a "pay now" or even an option to pay online. Which has led us to now again revert to email conversations.

Today 8 October 2019, we received an email from Tebogo Madisa from FNB, telling us that the discount is not applicable, that it was only for August and that the least they could do is give us R35 000 as a settlement amount. "The least they could do..."

I am officially complaining because this is not the service we are promised as clients of FNB. The slogan is "how can we help you", so please help by sticking to your word, both on email, person or telephone call.

Stick to the email promise sent to us and not waver.

Looking forward to see how this turns out.