ZA
Zodwa A
1 reviews | Active since Jul 2013
27 Nov 2018, 21:04
Agreement not met
I app**** for a loan of R100000 via the FNB app and it was approved. I got a credit agreement and all confirming the amount I will be paying on that loan. Later in the day I received a sms saying my loan on R85000 will be paid into my bank account. I wasn't informed that I don't qualify for the full R100000. If I had know I wouldn't have taken the loan because I wanted R100000. I am not happy about this and I have lost trust in FNB as you my need. I would like for this loan to be cancelled with immediate effect and you take your money back as this is not what I agreed to. I'm profusely disappointed in FNB.
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FNB (First National Bank)'s replyOfficial
28 Nov 2018, 09:19Good day Zodwa,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Loans for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Loans for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply28 Nov 2018, 09:19
Official
Good day Zodwa,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Loans for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Loans for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)