Aggrieved Client of FNB

Most terrible experience i have had with my favourite bank

On the 16th July 2019(even thou process started earlier) i had my application for Home equity loan registered with FNB by an assigned home loan consultant. Every thing requested by the consultant i made sure that it was available. Every week it was there same story that appilcation is with credit.every week i would send emails to the consultant beg for feedback but would struggle..i involved my previous Banker to assist who also struggled with this consultant. The 1st property i wanted was then sold to the other bidder because i took long with the deal at the cost of FNB loan processes of which i believe were deliberate. I then did an OTP on the new property giving the bank almost 5weeks to assist me with this.. i logged a complain with Fnb about the service im receiving from my fnb home loan consultant. My loan was then approved in principle pending my property evaluation..evaluator adviced that a new application be done with the new property because my property was not residential but commercial property.

I have been waiting for almost 1 full week waiting for feedback from the Home loan consultant again only again after i sent an online complain to FNB again that my new application is captured. This certainly shows that my assumption is proven that someone is deliberately not assisting me. The process cannot be blamed but the person assisting me

I have lost my 1st property at the cost of this consultant's. I could be loosing my second property due to the same consultant due to the same consultant

I have lost complete hope in FNB home loan. The seller has been sending me weekly emails requesting feedback..all i bring to date is excuses. This affects my relation with future sellers and buyers of my property profile..i also want to believe that for some reason race could be an issue that because im black the consultant denies me the same practice as any person whom is a client to FNB

I have made commitments based on the fact that the loan is approved in principle

I am not a person to play the name and shame practice but im genuinely very dissapointed at the service FNB home loans has given me

I need an investigation into this matter and can also give direction. I feel i was treated extremely unfairly by the FNB processes or the FNB loan consultant.

1. Communication between myself,the FNB loan consultant consultant and my previous banker as reference 2. Communication between my new banker,myself,the seller and the FNB home loan consultant I believe FNB has all the information but i can also supply it if neccessary

I had developed a very healthy relationship with FNB but this practice is the worst i have endured to any bank i have previously used in my life..

I certainly believe this situation must be unique to a certain level.

I BELIEVE WE CAN CHECK RECORDS OF FNB BUT THERE HAS NEVER BEEIN A HOME APPLICATION THAT TAKES 2MONTHS TO GET RESULTS. UNLESS THERE IS A DELIBERATE DELICT OR OMISSION

CAN YOU KINDLY ASSIST AND INVESTIGATE

My relationship is completely destroyed with my bank and will take alot to regain.

I would love to also thank my current banker.the poor lady tried everything to assist me but i know its beyond her control .she has an obligation to protect FNB as her employer If she was independent she would tell the odeal i had to go through

I wish this practice to stop with me.FNB TO TAKE ALL THIER CLIENTS SERIOUS AT THE SAME RATE

I REALLY HOPE IT STOPS WITH ME...for us as loyal clients to experience such hurtful treatment from a bank

I could name and shame on this review but i wish not..i do not want to make an example out of a person but to show FNB what thier clients go through on a daily base and a challenge to the CEO to employee people who want to be proud wearing that Uniform with dignity and pride

I will also await a letter of apology from the FNB CEO of apology and steps taken against the employee to rehabilitate such an employee..this consultant does not know how to give feedback.

Negative feedback to a client is all feedback..but with her i need to dig her with cellphone calls she doesnt take and emails she doesn't respond to

The FNB helpdesk also needs care@FNB needs a serious overhaul. They do not take serious giving back feedback.

Im sure there are clients that are still unhappy about this practice But if indeed i loose my second property at the expense of the FNB home Loan consultant i will never forgive FNB for this.

Hellopeter kindly with respect assist us as valuable clients of FNB