AGGRESIVE CALL CENTRE AGENT

This morning I called the Call Centre, all i wanted to do was change my debit date to prevent a debit from bouncing. I did not request to change bank account details, simply just the date my account was debited. The first consultant I spoke to advised that 'he doesnt trust that my pay date has changed', that consultant was aggressive and abrasive when explaining procedures, He refused to esclate my call and put me on hold which amounts to CALL AVOIDANCE. I was then put through to the voice prompts to wait for another consultant WHO PUT THE PHONE DOWN!!!!! This is unacceptable service!!!! I then spoke to Ayanda who explained the processes and changed the date AND TRUSTED me. Thank you Ayanda...