KB
Kashiefa B
1 reviews | Active since Dec 2016
30 Mar 2026, 12:30
*********** agents on the App
Good day, Please tell me what is the purpose of having to chat to online bankers when they can't assist you. I tried closing an account with Peggy and she did not close my account. I then went to FNB Century City and I was advised that I would be reimbursed the R69. The account has been closed and I have not been reimbursed. Went via the chat option again today and this Dorah person got disconnected now I have to wait for Yibanathi to get up to speed with my chat history.
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Kashiefa B's updateReviewer Update
02 Apr 2026, 08:29I am getting no joy from FNB. I closed my account on the 18th of March. The account was not closed. I went to the branch on the 27th of March to find out why it was not closed. The consultant advised me that the banker i spoke to on the chat did not initiate the closure of my account. I need to understand why I am being charged fees after the account has been closed. Tell me FNB are you seriously needing my R69 after being a client for probably 20 years???
Davids, Aakifah | 8:21 AM (8 minutes ago) | |
to me, Fadhl
Good Morning
I hope you are wellAs stated in the email and with all due respect You are being charged for the interest on your debit balance and monthly account fee, according to the revolving facilities department
Should you wish to dispute this any further, please email ***
Davids, Aakifah | 8:21 AM (8 minutes ago) | |
to me, Fadhl
Good Morning
I hope you are wellAs stated in the email and with all due respect You are being charged for the interest on your debit balance and monthly account fee, according to the revolving facilities department
Should you wish to dispute this any further, please email ***
KB
Kashiefa B's update02 Apr 2026, 08:29
Reviewer Update
I am getting no joy from FNB. I closed my account on the 18th of March. The account was not closed. I went to the branch on the 27th of March to find out why it was not closed. The consultant advised me that the banker i spoke to on the chat did not initiate the closure of my account. I need to understand why I am being charged fees after the account has been closed. Tell me FNB are you seriously needing my R69 after being a client for probably 20 years???
Davids, Aakifah | 8:21 AM (8 minutes ago) | |
to me, Fadhl
Good Morning
I hope you are wellAs stated in the email and with all due respect You are being charged for the interest on your debit balance and monthly account fee, according to the revolving facilities department
Should you wish to dispute this any further, please email ***
Davids, Aakifah | 8:21 AM (8 minutes ago) | |
to me, Fadhl
Good Morning
I hope you are wellAs stated in the email and with all due respect You are being charged for the interest on your debit balance and monthly account fee, according to the revolving facilities department
Should you wish to dispute this any further, please email ***