Agents Mislead clients because they have no supervisers to assist with queries.

So today I wanted to withdraw cash using Cash@till, I went to a partnered retail store which said they couldn't help. I then went to FNB branch in Daveyton, which they opened explain that they didn't know and called the ewallet department for me. I spoke to three different agents until I found one that advised that I should go back to Pick n Pay and insist to speak to the manager as he said it was listed as one of the partners thyworked with. Pick n Pay then called their Frontline manager who still insisted that they don't facilitate that service on behave of FNB. They then called FNB which the consultant I spoke to said that they only work with Spar. So how can people that work for the same company have different information??? Furthermore, do you understand the humiliation I had to go through standing there as an idiot that came back after they had told me that they don't do it. Now FNB told me to go back and ask for the manager. Then FNB turns around and says they don't know what I am talking about. I then called ewallet services again and spoke to Yaseem Jogee who then couldn't assist me in tracking down the previous agent I spoke to. He still couldn't get me through to his 2ic or Team Learder (Princess Dlamini) or anyone with managerial position., stating that they were not around. So if FNB consultants are being left alone on the floor without proper supervision, know wonder their agents lie to us and give us false assistance. Make me understand how can you offer a service where the branch as well as the call center knows nothing about...