LB
Leslie B
1 reviews | Active since Jan 2018
09 Oct 2023, 13:47
Agent not reading customer instructions results in account suspension
1. queried a Telkom debit order amount via FNB mobile secure chat 2. Khanyisile|Debit Order Desk reversed the amount against my wishes 3. now i am being charged Payment Rejection fee of R202.70 and Late Payment interest of R1.21, also my account has been suspended !
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Leslie B's updateReviewer Update
12 Oct 2023, 14:00complaint logged 9 October 2023. Today i receive an email from FNB to provide them with screen shots of the secure chat and when this took place!!! seriously?????this platform belongs to FNB why do i need to provide screen shots and why is it taking so long for them to look into such a straight forward matter. I have been forced to pay the penalty PLUS interest charge from Telkom because my account has been suspended as well as having to pay for an alternative to this suspended solution and FNB has not even begun to start looking into this!!!
LB
Leslie B's update12 Oct 2023, 14:00
Reviewer Update
complaint logged 9 October 2023. Today i receive an email from FNB to provide them with screen shots of the secure chat and when this took place!!! seriously?????this platform belongs to FNB why do i need to provide screen shots and why is it taking so long for them to look into such a straight forward matter. I have been forced to pay the penalty PLUS interest charge from Telkom because my account has been suspended as well as having to pay for an alternative to this suspended solution and FNB has not even begun to start looking into this!!!