1 reviews | Active since Aug 2013
Agent ignored me and started singing "I woke up like this"
<p>This is so shoddy that it's actually funny. I called FNB Premier Banking for assistance with my blocked cellphone banking. I was transferred to cellphone banking people. She put me through to the authentication thing. I authenticated successfully and was transferred back to her. At this point she has unfortunately already forgotten about me. I listened and shouted "hello!" several times to get her attention but she didn't talk to me. Instead she started singing "I woke up like this". Don't call FNB. Just go to the branch where they can't ignore you. </p>
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)