Agent dropping call on customer

Item: FNB (First National Bank)
Rating: 1
Author: Lesiba M

Phoned FNB to ask why they sending spam emails requesting documents they already have even after i sent such on many occasions. A rude and arrogant lady by name of Lebogang dropped phone on me. She must leave that job if she doesnt love what she is doing. Pathetic service. Not yet ready to leave because service is generally bad in SA.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

20 Dec 2017, 14:37

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply20 Dec 2017, 14:37

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

Lesiba M's updateReviewer Update

05 Jan 2018, 13:57

Issue not dealt with and received email that the account has been put on hold. FNB can actually close this account. I am sure arrogant institutions like FNB will bite the dust when Capitec starts servicing businesses. I will sadly have to move my personal account to another bank as well. This will include my business investment which has over R2.5M.

Lesiba M's update05 Jan 2018, 13:57

Reviewer Update