AGENT DOESNT KNOW WHAT THE TAP AND GO OPTION IS????AND I NEED TO PAY FOR A NEW CARD? RIDICULOUS

Good day

I have been trying to use the tap option on my gold cheque card which has been a total miss. I have to tap and still put in my pin number instead of tapping and leaving?? I contacted the bank regarding this and I was advised by the agent Macdonald that I need to order me a new card as it cant be activated via the telephone?

*** do i need to order and pay for a new card? Is it not FNB's responsibility to ensure the clients experience is effortless and seamless? I logged a query yesterday already and no one responded hence me now reverting to Helopeter as I cant get any answers anywhere.

Please ensure that my card is able to use the tap facility and update your agents as to WHAT the TAP facility is and he didnt know what this was when I enquired.

I refuse to pay for a card which had to have the functionality in the first place as i have to tap and pin waste of my time.

SA MEYER 840 ********** ********** 206402