Agent Call Avoidance | Team Leader refusing to assist a Customer | Paid off Account in May 2024

Less see how soon you will resolve this, as I do not have time Temporal Loan paid off 24 May 2024 | Account still active on my credit report and delaying my lease approval It was in great shock to learn FNB failed to update my records when an account has been brought up to date within 18 days. When bringing this error to their attention it seems I am wasting their precious time. When I called for a settlement letter, I was made aware of 24hrs - 48hrs turnaround time. I explained the urgency with regards with my query and was asked to email my updated credit history report and I can call back in 24hrs to follow this up. Katlego Sekopane took my 1st call on the 20 March 2025. She was very condescending on how she handled my query. Before speaking to her, I tried your chat service, and I was being sent to different consultants. When I decided to call, I was already aggrieved. When I ask her to repeat herself, she started raising her voice (go listen to the call) In 24hrs (22 March 2025 )I made a second to TEMP LOAN dept, and I spent over an 1hour on that call. Firstly, Mzuxolile Mpantsha asked me to call back because his system failed to populate my records, with understanding of his system issues I requested his Team leader to further assist. He was chatting with his Team leader via email as he proceeded to advise. He first informed me that she is busy with another client, then she was on another call, then she was working from home. With no joy of having my query heard, and with great frustration I felt he avoided sorting my query. He later advise me that his Team leader cannot speak to me nor call me back. He then told me because Katlego took my 1st call, the settlement letter will be sent to her email address which she will then forward it to me – this came as a shock once again as I was concern about these developments , what would happen when she is out of office??I have an application that is provisional approved - awaiting this settlement letter. Please listen to both calls and share with me if that how your consultants treat your clients, Secondly, may my settlement be in my email address on Monday the 24 March 2025 @ 10:00