1 reviews | Active since Oct 2017
Age policy on internet banking sucks!
My daughter is 14 and she was denied access to internet banking until she is 16 on her FNB Youth account. What a load of ****! She hassles me just about daily wanting to know her balance as she CAN'T access her balance herself, not even with *120*321#. meaning I have to login on the app, phone her back with her balance, costing me time & airtime !
I moved both my kids over from ABSA, where BTW they both (now 14 & 17) had banking access since they were much younger.
All I can say is STEP IT UP FNB, "how can we help" is your motto, but it should really be more like "suck it brother, we make the rules"
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)