1 reviews | Active since Oct 2017
AGAINST CONSUMER ACT!!!
Unbelievable! This goes against the consumer act!! I received an sms yesterday afternoon that an amount of R 524 was transferred from my FNB Cheque account to my credit card. Upon investigation I was informed that it was done at Branch level. I finally got the contact number for Hilary de Klerk, Team leader of the consultant, Gloria Nthako who did the transfer. She informed me according to their terms & conditions they are allowed to go into my personal cheque account and transfer money as they please???? This is ********. It doesn't matter what amounts are outstanding, they are not allowed to go into my my PERSONAL cheque account and transfer money as they please!!!!
Good day Monya Bolt,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Monya Bolt,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)