1 reviews | Active since Nov 2017
Again! worst service ever from FNB!
For three months now I have been trying link my pay-pal account with FNB! it constantly says it is Offline please try again later. Up till now NO one has been able to assist me in cape town central. as a result i have to send my salary to my family in the united states as i cannot link a south African account to pay-pal directly. they then send me the moneys via moneygram, as FNB is an agent for that too. To my disgust FNB has now decided to FREEZE my account and put it on hold as i am...and i quote "receiving multiple moneygrams from multiple people" This is FNB's fault that I have to follow this procedure! now they freeze my account! due to that I have been kicked from the backpackers where i stay as I do not have access to my money! They now require documents from all senders which is ONLY TWO of my family members! since when is there a limit on how many people can send a person moneygrams?? now i have to wait for days to get ahold of my money and sit without travel and accomodation money! FNB i expect a result today or I am taking you to the lawyers! people be VERY careful when banking with these people!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
