1 reviews | Active since Apr 2017
AGAIN ran a debit a week early -No one there to help Its New Year so..SORRY for YOU!!
I have a home loan running on the 5th of the month Took me 3 weeks to set this up Ran on the 5th December fine but then went through today! 7 days too early Called the bank but its just call centre staff who - at best - offered to 'escalate' it on Tuesday - which will be after my other debit orders are returned. Thanks again FNB Spent 3 hours chasing my tail with no luck For the record the last time I complained on this site I got one of those automated responses saying someone would get back to me. Clearly I don't earn enough because I am still waiting for that call Aint holding my breath on this one either
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)