EP
Elsa P
1 reviews | Active since Dec 2013
29 Apr 2026, 12:50
Again no service nor support
I wish I could give them 0 stars....my previous complaint has not yet been addressed and needless to say not resolved (it was only a statement that i needed of a closed account!!) I have been holding on for 34 minutes with no resolve - trying to change my payment date on my bond... no assistance. If only they were as efficient as Capitec Bank... such an unpleasant experience always...
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Elsa P's updateReviewer Update
30 Apr 2026, 09:42Thank you for addressing my request of an statement on my closed account. You are now wanting to CHARGE ME R 225 to send me a statement of the closure of my account ( this account had less than 20 transactions during the existence). FNB closed the account on my request and only sent me a closure message - no updated statement showing the closing transaction and now you want me to pay for this !!! This is unacceptable.
EP
Elsa P's update30 Apr 2026, 09:42
Reviewer Update
Thank you for addressing my request of an statement on my closed account. You are now wanting to CHARGE ME R 225 to send me a statement of the closure of my account ( this account had less than 20 transactions during the existence). FNB closed the account on my request and only sent me a closure message - no updated statement showing the closing transaction and now you want me to pay for this !!! This is unacceptable.