Again.. No response

One week ago I sent a query to close my investment account. Response? nothing. Then yesterday I send a complaint via the same channel, ah haa.. I get a response. I have spoken to two departments that still cannot solve my query. Now the person emails me and says they cannot find the query according to my reference number. <br> <br> This is the second time I have resorted to hellopeter before anything is resolved. No progress....<br> <br> Thank you in advance for the third reference you will be sending me after this complaint(sarcasm)