Again no assistance from FNB staff

And again Im getting no assistance from FNB. I have a small business account with FNB. During lockdown they did not unpay my debit order and I'm very grateful for that. But now my account is almost R5000 in arrears.

Im trying to get back on my feet but everytime a client pays a deposit everything goes to the arrear balance and I can't pay staff etc.

I have now called 3 times and send 2 mails to Priscilla at Woodbridge branch but NO luck. I get transferred from one person to the next.

I understand that I have to pay this but can a person not arrange to pay R500 a week and not all at once.

Ive had my account with fnb since 2012 and I'm not gonna run away and get listed on ITC.

FNB surely you can assist businesses to get back on their feet.