Again no answer from FNB

Again I am left to write a complaint/review. I have sent numerous emails after speaking to one of the consultants. I have received NO feedback and frankly I am really disappointed with FNB. I have to somehow get R7K but FNB can't respond or show me how they got there. All I get told is that accounts were split and this is still outstanding. And thank you very much FNB it is now 6 jobs!! I have a family and I feel like fnb couldn't care less about me. What has been done is not correct. The letter was sent to the "consumer " debt rescue. I didn't authorize or have any knowledge about the account splits. But I have to pay???? With all the bad service and jobs I have lost. I really feel like FNB can write this off. The bulk has already been paid. I need a senior person or manager to contact me. I am really disgusted with the "no care attitude " i have received.