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Gustav R

1 reviews | Active since Mar 2012

06 Sept 2018, 06:52

AGAIN, LACK OF FEEDBACK

So after my previous complaint here I was eventually helped, then I asked a simple question as to when this policy will show in on my online banking, obviously I have not received a reply. Now I also realised I have not received ANY detail regarding my policy since 22 August.

I NEED AN ANSWER ON WHEN THIS POLICY WILL SHOW ON MY ONLINE BANKING AND IF IT IS NOT TOO MUCH TO ASK CAN I HAVE THE DETAILS REGARDING MY POLICY THAT I AM PAYING FOR.

TIME AND TIME AGAIN IT IS SHOWS THAT FNB CANNOT HANDLE BASIC FEEDBACK AND FOR SOME POSSIBLE STUPID REASON I AM TRUSTING YOU WITH MY MONEY...

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Sept 2018, 11:41
Official

Good Day Gustav

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

GR
Gustav R's update11 Sept 2018, 11:51
Reviewer Update
So it has been more than 2 full BUSINESS days after logging this and more than 13 BUSINESS day after creating the policy. If takes more than 13 BUSINESS days just to send the documentation regarding the policy how long would it take to pay out the policy when it is required? The is just bad business practice and for a new insurance product I do not see a future for FNB Life unless there are MAJOR changes made.
GR
Gustav R's update11 Sept 2018, 11:51
Reviewer Update
So it has been more than 2 full BUSINESS days after logging this and more than 13 BUSINESS day after creating the policy. If takes more than 13 BUSINESS days just to send the documentation regarding the policy how long would it take to pay out the policy when it is required? The is just bad business practice and for a new insurance product I do not see a future for FNB Life unless there are MAJOR changes made.