IB
Irene B

1 reviews | Active since Feb 2011

31 Mar 2015, 17:25

Again ******* debit order!!!!!

So once again this Naedo collections *******ly debited my account. This time they changed the ref and the name. so I called FNB yet again to reverse this. I was told that they can't stop it permanently as I need to phone the company and ask them to please stop *****ing my money and they even gave me a contact number. Well no surprise the number does not exist. Now I phone the ***** line only to be told they can't help me. Then I was told to lodge a dispute. This I did but only for them to explain to me what the debit order was for. Now please don't under estimate my intelligence. I can see all this on my online banking. this needs to be resolved once and for all. Within the next 2 months I will settle all business I have with FNB and I will go back to Standard Bank. At least they take care of my money and solve their own problems. I refuse to stay with FNB any longer than necessary.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Apr 2015, 08:16
Official
Hello IJB30,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 660196.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)