VV
Vicki V

1 reviews | Active since May 2011

31 Mar 2017, 12:26

Again holding Salaries late release

<p>A week ago I complained about my salary (trf'ed by my company, i have proof) not being released timeously by FNB. Not just mine but everyone banking with FNB from our company. - So FNB assured me it's not them it my employer - *****!!!! </p> <p> </p> <p>So this week my husband’s salary (and everyone at his company banking with FNB) salary is not being released. (was paid over by employer, if have proof) All other bank has release their salaries yesterday already. Still not released from FNB as yet. </p> <p> </p> <p>All call center agents just say "I don’t know" "we don’t have accesses" </p> <p> </p> <p>Why is FNB hanging on to customers salaries for longer than industry norm? </p> <p> </p> <p>I would love to hear the excuse this week. Phone me.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Mar 2017, 13:45
Official

Good day Ms vicki79

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***