Again FNB proves their lack of customer service....

I have paid up my Credit Card with FNB and Closed the account, i have been trying for over 8 months now to have them remove it from the credit bureau. It still shows open and active. I got an email in December after asking 200 times. Then the person said i should proof to them that it is showing on the Credit Bureau Report.

Why must i be the one to proof to FNB that it shows on my Credit Reports.. I put in a request to have it closed and removed..one would think this is a simple instruction.. Not so Simple for FNB....