AGAIN FNB FAILS

Once again FNB has failed dismally. After being assured on Friday 14 th August that my wife's card had been unblocked by Carvin in the Retail Segment of Bank City, we discovered on Saturday morningg that the card was still blocked. I sent a reply to Carvin, but to date at 15:30 Monday afternoon, no reply to my email. Then on trying to get through to the relevant department by telephone, FNB's automated system is so user unfriendly one just has to give up!! I am so so disappointed in FMB .One hand doesn't know what the other hand is doing and it seems as if they are trying to avoid dealing with their customers. I have to consider moving accounts from FNB after more than 35 years. Dreadful, dreadful dreadful service AND NO- ONE SEEMS TO CARE!!