1 reviews | Active since Mar 2017

01 Apr 2017, 08:01

Again FNB Connect disapoints

<p>I have switch to fnb connect 2 weeks back, no one from fnb called me back as I requested. Fnb debited me for March month, 2 weeks and until end of April and that fine, I wanted to call this morning and I couldn't because I have 0.00 minites and I am supose to be on the unlimited voice top up, do where's the unlimited minites, is this the bad service I am going to receive every month???? Last time I posted here, someone from fnb said they will contact me within 2 days. It's after 2 weeks and no one from fnb has called me. Bad bad service. What I like to know how long must I wait to get my unlimited voice minites every month ?????</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Apr 2017, 11:15
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)