AGAIN FNB cannot give me a settlement letter after 7 days of waiting

Good day

And again, FNB strikes again. I requested a settlement letter for my overdraft. The fnb staff at Campus Square was very helpful and sent the below email. BUT, again as before, after 5 working day (7 days), I have not received my settlement letter, and neither has anyone from fnb contacted me. Is it so difficult to get just a little bit of service from fnb???

From: Mthembu1, Thulani Sent: Wednesday, November 25, 2020 10:31 PM To: Shongwe, Sizakele <***> Cc: Nkosi, Jabu <***>; Mokoena, Portia <***> Subject: *** Good day,

Customrer needs a settlement letter to settle the overdraft, please may you assist.

Please send email to *** and contact client on ***

Kind Regards