AGAIN FNB AT IT'S WORST

Yesterday, after various unsuccessful attempts to the help centre, I first called my business's relationship "manager" for assistance - Dillon. The call went unanswered. I then called Tshepo. I explained that when trying to access a function on the banking portal that requires authorisation on my cellphone, the notification never appeares on my app.

Long story short, after a Teams meeting with 3 FNB personnel, the problem has not been resolved.

For months on end now I, for instance, cannot purchase airline tickets as the notification never reaches my phone to complete the transaction.

I have now decided to start to stop doing business with FNB and will gradually move to a new bank(s).

The service as well as competency levels are deteriorating by the day.