AGAIN disgusted with your non-existent service

I have submitted a complaint on 24 March 2021 regarding the title deed of my property and the service received from your private banking service. I have received email from Retail Service Recovery <***> on 23 March 2021, indicating that the title deed is attached, however nothing attached. I rep**** within the 5 minutes indicating this. I have send another email on 25 March 2021, yet to-date nothing received. This is definitely the WORST SERVICE EVER!!!!! Why do I need to lodge ANOTHER complaint for you just to 1. Provide me with the title deed 2. Answer my emails