Again!

I Just Filed A Complaint A Week Ago about my credit card and they solved it immediately. .. now im struggling to get my account setteled like fnb sayed they would. .. After I got my credit card last week I activated the card and followed theyre instructions from the email they send me stating that after I activated my card I should phone fnb,they only sayed fnb so they can settle the account for me.only phone fnb?!!!what the hell?they didn't give any specific number only fnb?and I phoned them and all of a sudden know one knows anything a bout it and I get pushed through to different department with every department telling me that I should speak to someone else I have been trying to contact fnb for a week nowand no one could help me.this is madness. . . aren't any of you people organized? I want this sorted out now!!!