Again

Hi good day my name is ewald erasmus I'd nr ********** 185085, this is now the second time I'm complaining and I will complain till I get responses from fnb personal loan, 3 days ago they took R600 from my account, 2days ago they took R261 without telling me I did not budget for that, so one of the fnb ladies phoned me and told me there are no arrangements in place and I told her there is arrangement for R75 a week, what they took 3 times yesterday, she told me R260 she wil reverse and it takes 24 to 48 hours, there is no reversed money in my account, and I told her from the R600 or R260 I need some off that money back for petrol and food, but nothing happened, so now I'm asking again, I need some off that money back, my cell nr is ********** 352, thank you