Again!!!

<p>And once again spoke too soon! The amount was deducted again. Please please fix this!!! Please see below a previous complaint. It has been rectified and now happened again! Why?</p> <p> </p> <p>Extremely Upset!!!</p> <p>On the 26th of Sept Fnb deducted 705 and odd cents for a personal loan that I have taken out, however, I am under debt review now and my debt counselor as well as myself have asked for the funds to be reversed numerous times already. We have not heard anything from anyone from Fnb as of yet and I urgently need that cash!!! It has now been more than 2 weeks going on three, and we havent heard zilch. Could someone please assist in this matter as i now cant even feed my kids because of this!!!<br />Share<br />Follow<br />Like<br />Leave a Comment<br />Write a Review<br />Report this review</p> <p><br />Oct 18, 2016<br />1 week ago<br />Official business reply:<br />Good Day Mev Victor,</p> <p>I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.</p> <p>Your reference number is ********** </p> <p>Kind regards</p> <p>Complaints Resolution</p> <p>Daffnie Govender</p> <p>Email address: ********** <p>Tel number: ********** 408 (option one)</p> <p> </p> <p><br />Oct 24, 2016<br />1 day ago<br />antoinette-davida-victor:<br />Thank you so much for your prompt assistance, funds were reversed the very next day and the lady who initially contacted me was very friendly, very helpful and actually full of empathy for the situation. The only reason for not giving 5 stars is because I don't quite understand why you have to first give a bad review on a place like Hello peter before actually receiving the good service your customers should be getting anyway. Any-how thanks allot and I hope that this won't be necessary in the future.<br /> <br />This review’s rating was changed from 1 to 4</p> <p><br />Oct 25, 2016<br />1 hour ago<br />antoinette-davida-victor:<br />And once again spoke too soon! The amount was deducted again. Please please fix this!!!</p>