After the long run around...Still no justice from FNB ***** Division

My card was cancelled three weeks after I reported that money was missing from my account. A ***** case was opened and promised to receive a call with feedback in regards to this matter. Seven days have gone by and still no call from FNB. I emailed Brenda Alexander to ask how far are they with this case although she is not responsible for the investigations procedure...she only read my email and did not respond to it. Why do I get the feeling that FNB knows what happened to my money and they just not prepared to follow procedures. I am so unhappy with the service received from this bank thus far!