after over 50 emails still no assistance.

i app**** for a credit card, application was approved, they would not send out the card without the Fica docs, i sent the docs and got my card, the card was not working because they say they need the fica docs, i sent over 60 emails with the docs and still they cant find it, logged countless complaints on the website and eventually someone called me and said the account is sorted out, tried using the card and still no luck, got an email saying they still need the fica docs. spend about a total of 3 hours on the phone within a month and no one can seem to assist me. went into the branch with the documents and still they cant seem to find it. logging onto the app after talking to them and saying the account is working and active then the amounts are reflecting, as soon as i try use the card the amounts go back to 0. if you call in you get sent to every single department and get no help. ive been transferred to the business department, chequeaccounts, general queries, ***** for business, ***** for personal check, had the call dropped numerous times on me. i app**** for the check and credit card the same time and sent all documents for both accounts, the cheque account is active but not the credit card???