After fnb takes your account and they have you you don't matter anymore

Omw the bank with the no care of a urgent debt date change due to my wife moving to a new employer. It takes them a month to reply back then tell you they want something els after you told them every time a debt orde misses we pay extra they don't care. Maney I should just stop paying then someone will help to change something as dumb as a debt order date