AO
Ameerah O
1 reviews | Active since Feb 2011
24 Jan 2019, 16:26
After complaint no change in pathetic service
After complaining about the shocking service I have still been receiving shocking service.
To date all my airtime have been spent on calling the so called 24/7 business line. Still impossible service and a complete waste of time and money. Im closing thw account whic has only been open a few days and will switch to Nedbank where the process is simple and efficient.
I submitted a complaint today only to get an email saying I must call them can you believe that.
I will take my business and my money to nedbank thank you very much.
Helpful (0)
Replies (4)0
Replies (4)
FNB (First National Bank)'s replyOfficial
25 Jan 2019, 12:00Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply25 Jan 2019, 12:00
Official
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
AO
Ameerah O's updateReviewer Update
27 Jan 2019, 20:20So I'm still waiting for anything to happen. As it stands Im unable to use the fnb app to pay suppliers, they've charged me for getting an official account details letter and they've wasted hours of my time and airtime.
How can we help you you ask?
AO
Ameerah O's update27 Jan 2019, 20:20
Reviewer Update
So I'm still waiting for anything to happen. As it stands Im unable to use the fnb app to pay suppliers, they've charged me for getting an official account details letter and they've wasted hours of my time and airtime.
How can we help you you ask?
AO
Ameerah O's updateReviewer Update
03 Feb 2019, 22:37Still waiting no further response from this pathetic bank. Im not even able to pay suppliers I had to pay them from my personal bank account (not fnb). All i want now is to tranfer the existing cash in the account to nedbank business.
AO
Ameerah O's update03 Feb 2019, 22:37
Reviewer Update
Still waiting no further response from this pathetic bank. Im not even able to pay suppliers I had to pay them from my personal bank account (not fnb). All i want now is to tranfer the existing cash in the account to nedbank business.
AO
Ameerah O's updateReviewer Update
14 Feb 2019, 07:12Weeks later still no response and no change Im unable to access online banking and have been transacting through my personal bank account.
AO
Ameerah O's update14 Feb 2019, 07:12
Reviewer Update
Weeks later still no response and no change Im unable to access online banking and have been transacting through my personal bank account.